Effective Date: 7 July 2026
Last Updated: 7 July 2026
1. Introduction
Blockhouse (“Blockhouse”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), as well as other applicable South African laws.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our products, communicate with us or make use of any of our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Our Details
Company Name: Blockhouse
Physical Address:
N4 Gateway Industrial Park
50 Banghoek Crescent
Willow Park Manor
Pretoria
South Africa
Information Officer: Rory Noonan
Email: info@blockhouse.co.za
3. Scope of this Policy
This Privacy Policy applies to all visitors to our website, customers, suppliers, business partners and any individual who provides personal information to Blockhouse through our website or during the course of our business activities.
4. Personal Information We Collect
Depending on your interaction with us, we may collect the following information:
We only collect information that is reasonably necessary for legitimate business purposes.
5. How We Collect Information
Personal information may be collected when you:
Certain technical information is collected automatically through cookies and similar technologies.
6. Why We Collect Your Information
We process personal information to:
We will only process personal information where we have a lawful basis to do so.
7. Payment Processing
Online payments are processed securely through PayFast, an independent payment service provider.
Blockhouse does not collect or store your credit or debit card information. Payment information is processed directly by PayFast using industry-standard security and encryption technologies.
We encourage customers to review PayFast’s own Privacy Policy for information regarding how payment data is processed.
8. Delivery and Third-Party Service Providers
To provide our products and services, we may share limited personal information with carefully selected service providers, including:
Only the information necessary to perform the relevant service will be shared.
We require all third parties to treat personal information confidentially and to process it in accordance with applicable privacy laws.
9. Cookies and Similar Technologies
Our website uses cookies to improve functionality, personalise your experience and analyse website traffic.
Cookies may include:
Our website uses technologies including:
These services help us understand website usage, improve customer experience and measure advertising performance.
You may manage or disable cookies through your browser settings. Please note that certain website features may not function correctly if cookies are disabled.
10. Marketing Communications
Where you have consented or where permitted by applicable law, we may send promotional emails, newsletters or product updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe link contained in our emails or by contacting us directly.
Opting out of marketing communications will not affect transactional communications relating to your orders.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against:
These measures include secure hosting, encrypted payment processing, controlled access to information and ongoing security practices.
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only for as long as reasonably necessary to:
When personal information is no longer required, it is securely deleted or anonymised where appropriate.
13. International Data Transfers
Some of our trusted service providers, including analytics and advertising platforms, may process personal information outside South Africa.
Where cross-border transfers occur, Blockhouse will take reasonable steps to ensure that appropriate safeguards are in place and that personal information continues to receive adequate protection in accordance with POPIA.
14. Your Rights
Subject to POPIA, you have the right to:
Requests may be submitted by contacting our Information Officer.
15. Children’s Privacy
Our website and services are intended for individuals who are 18 years of age or older.
We do not knowingly collect personal information from children without the consent of a parent or legal guardian.
16. Data Breaches
Should Blockhouse become aware of a security breach that compromises personal information, we will investigate the incident promptly and notify affected individuals and the Information Regulator where required by applicable law.
17. Complaints
If you believe that we have not processed your personal information in accordance with POPIA, we encourage you to contact us first so that we may address your concerns.
You also have the right to lodge a complaint with:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: POPIAComplaints@inforegulator.org.za
18. Changes to this Privacy Policy
Blockhouse may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.
The latest version will always be published on our website together with the revised “Last Updated” date.
We encourage users to review this Privacy Policy periodically.
19. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise any of your privacy rights, please contact:
Blockhouse
N4 Gateway Industrial Park
50 Banghoek Crescent
Willow Park Manor
Pretoria
South Africa
Email: info@blockhouse.co.za
We are committed to protecting your privacy and handling your personal information with integrity, transparency and respect.
