Effective Date: 7 July 2026
Last Updated: 7 July 2026
1. Introduction
Welcome to the Blockhouse Online Shop (“Website”). These Terms & Conditions govern your access to and use of this Website, including the purchase of products offered through https://blockhouseonlineshop.co.za.
By accessing, browsing or placing an order through this Website, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.
If you do not agree with these Terms & Conditions, you should not use this Website.
2. Company Information
This Website is operated by Blockhouse (“Blockhouse”, “we”, “our” or “us”).
Physical Address
N4 Gateway Industrial Park
50 Banghoek Crescent
Willow Park Manor
Pretoria
South Africa
Telephone: 066 116 3044
Email: info@blockhouse.co.za
3. Scope
These Terms apply to:
4. Acceptance of Orders
Submitting an order does not constitute acceptance by Blockhouse.
All orders are subject to:
We reserve the right to decline or cancel any order where necessary, including where a product is unavailable, an obvious pricing error has occurred, or fraudulent activity is suspected.
Where payment has already been received for a cancelled order, a full refund will be processed.
5. Pricing
All prices displayed on the Website are quoted in South African Rand (ZAR).
Unless otherwise stated, prices include VAT where applicable.
Prices may change without prior notice.
The price applicable to your order will be the price displayed at the time your order is confirmed.
Delivery charges are calculated separately and are displayed during checkout or quoted where applicable.
6. Product Information
We make every reasonable effort to ensure that product descriptions, photographs, colours, dimensions and specifications are accurate.
However:
Blockhouse reserves the right to modify product specifications without prior notice where necessary.
7. Made-to-Order Products
Many Blockhouse products are manufactured specifically to customer specifications.
Estimated manufacturing lead times are provided as a guide only and may vary depending on:
Blockhouse will make reasonable efforts to keep customers informed of any significant delays.
8. Payment
Payments are processed securely through PayFast.
Blockhouse does not collect or store customers’ credit or debit card information.
Orders will only enter production or be prepared for dispatch once payment has been successfully received and confirmed.
9. Shipping & Delivery
Shipping and delivery are governed by our separate Shipping & Delivery Policy.
Estimated delivery dates are provided in good faith but cannot be guaranteed.
Risk and ownership of products pass to the customer once the goods have been delivered and accepted at the nominated delivery address.
10. Collections
Customers collecting orders from our premises must present proof of purchase and suitable identification if requested.
Collection arrangements must be confirmed before arrival.
11. Customer Responsibilities
Customers agree to:
Customers remain responsible for any additional delivery costs resulting from incorrect or incomplete delivery information.
12. Returns & Refunds
Returns, exchanges and refunds are governed by our separate Returns & Refunds Policy.
Made-to-order products manufactured specifically for a customer may not be eligible for return unless required by applicable South African law.
13. Website Accounts
Customers may create an account to facilitate future purchases.
Customers are responsible for:
Blockhouse reserves the right to suspend or terminate accounts where fraudulent or unlawful activity is suspected.
14. Promotions
From time to time Blockhouse may offer promotions, promotional pricing or discount codes.
Unless expressly stated otherwise:
Blockhouse reserves the right to amend or withdraw promotions without prior notice.
15. Intellectual Property
All content published on this Website, including but not limited to:
is owned by or licensed to Blockhouse and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed or used without the prior written consent of Blockhouse.
16. Acceptable Use
You agree not to:
17. Limitation of Liability
To the fullest extent permitted by South African law, Blockhouse shall not be liable for any indirect, incidental, consequential or special damages arising from:
Nothing in these Terms excludes any rights that cannot legally be excluded under the Consumer Protection Act or other applicable legislation.
18. Force Majeure
Blockhouse shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:
19. Privacy
The collection and processing of personal information are governed by our:
By using this Website, you consent to the processing of your personal information in accordance with those policies.
20. Electronic Communications
By using this Website or communicating with Blockhouse electronically, you consent to receiving communications electronically where permitted by law.
Electronic communications satisfy any legal requirement that such communications be in writing.
21. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising from these Terms shall be subject to the jurisdiction of the competent South African courts.
22. Changes to These Terms
Blockhouse reserves the right to amend these Terms & Conditions at any time.
The most recent version will always be published on this Website together with the updated revision date.
Continued use of the Website after changes have been published constitutes acceptance of the revised Terms.
23. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Blockhouse
N4 Gateway Industrial Park
50 Banghoek Crescent
Willow Park Manor
Pretoria
South Africa
Telephone: 066 116 3044
Email: info@blockhouse.co.za
