Effective Date: 7 July 2026
Last Updated: 7 July 2026
1. Introduction
At Blockhouse, we are committed to ensuring that your order is delivered safely, efficiently and in excellent condition. This Shipping & Delivery Policy outlines our delivery procedures, estimated lead times and the responsibilities of both Blockhouse and our customers.
This policy applies to all purchases made through the Blockhouse Online Shop and should be read together with our Terms & Conditions, Privacy Policy and Returns & Refunds Policy.
Please note: This Shipping & Delivery Policy applies only to products purchased through the Blockhouse Online Shop and does not apply to Blockhouse Modular Homes.
2. Delivery Areas
We currently deliver throughout South Africa.
At this time, we do not offer international shipping through our online store.
Should delivery to a remote or outlying area require special arrangements, additional delivery charges may apply. We will notify you of any additional costs before processing your order.
3. Shipping Charges
Shipping charges are determined according to the delivery location and the type of product ordered.
Our standard delivery charges are currently:
Shipping rates are subject to change without prior notice and any updated charges will be reflected during the checkout process or confirmed with you before dispatch.
4. Courier Services
Blockhouse works with a network of trusted courier and freight partners. The courier selected for your order will depend on factors including:
The courier used may vary from one order to another to ensure the most suitable delivery solution.
5. Order Processing
Orders are processed during normal business hours, Monday to Friday, excluding public holidays.
Estimated processing times are:
In-stock products
Orders are typically processed and dispatched within 3 to 7 business days after payment has been received and confirmed.
Made-to-order products
Most custom-made furniture is manufactured within approximately 6 weeks.
Once manufacturing has been completed, orders are generally dispatched within 3 business days.
Should production delays occur due to material availability or unforeseen circumstances, customers will be informed as soon as reasonably possible.
6. Delivery Appointments
Deliveries are made during normal business hours.
Customers may request a preferred delivery date during the ordering process. While we make every effort to accommodate these requests, specific dates cannot always be guaranteed.
Tracking information is not generally provided for standard deliveries.
7. Receiving Your Order
Customers, or an authorised representative, should be available to receive and inspect the delivery.
Please inspect all products carefully before signing for delivery.
By accepting delivery, you acknowledge receipt of the goods in their delivered condition unless damage is
noted at the time of delivery or reported within the period specified below.
8. Damaged or Incorrect Deliveries
If your order arrives damaged, incomplete or incorrect, please notify Blockhouse within 3 business days of delivery.
To assist us in resolving the matter quickly, please include:
Failure to report damage within the specified period may affect our ability to process a claim.
9. Failed Deliveries
If delivery cannot be completed because:
the shipment may be returned to the courier’s depot.
A second delivery can be arranged; however, any additional delivery costs will be the responsibility of the customer.
10. Delivery Address
Customers are responsible for ensuring that all delivery information provided is accurate and complete.
If additional delivery costs are incurred due to an incorrect or incomplete address, these costs will be payable by the customer.
11. Collections
Customers may collect their orders free of charge from:
Blockhouse
N4 Gateway Industrial Park
50 Banghoek Crescent
Willow Park Manor
Pretoria
South Africa
Collection arrangements must be confirmed with our team before arrival.
12. Order Cancellations
In-stock products
Orders for in-stock products may be cancelled before they have been dispatched.
Made-to-order products
Custom-made or made-to-order products may be cancelled only before manufacturing has commenced.
Once production has started, the order cannot be cancelled, as the product has been manufactured specifically for the customer.
13. Assembly
Unless specifically agreed otherwise, furniture supplied by Blockhouse is delivered unassembled.
Assembly is not included in the purchase price.
Assembly instructions are provided where applicable.
14. Large Furniture Deliveries
Where practical, our delivery teams or appointed couriers will place furniture inside the customer’s premises.
Deliveries to upper floors can be accommodated where safe and practical to do so.
Customers are responsible for ensuring there is safe, unobstructed access to the delivery location.
Blockhouse cannot be held responsible for delays or additional costs arising from restricted access, narrow staircases, lifts, security restrictions or other site-specific limitations.
15. Risk and Ownership
Ownership and risk in the products transfer to the customer once the goods have been successfully delivered to the nominated delivery address and accepted by the customer or their authorised representative.
16. Delays Beyond Our Control
While every effort is made to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:
Blockhouse will make reasonable efforts to keep customers informed of any significant delays.
17. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Blockhouse
N4 Gateway Industrial Park
50 Banghoek Crescent
Willow Park Manor
Pretoria
South Africa
Telephone: 066 116 3044
Email: info@blockhouse.co.za
Our team will be pleased to assist you with any delivery-related enquiries.
