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SHIPPING

Delivery

Shipping Charge 10% of all product price

Most orders are processed within 24 hours. All orders placed before 1pm Mon-Fri will be dispatched the

same day. Any orders placed after 1pm will be dispatched the following working
day. Your order will usually arrive within 3-6 days. As soon as we have handed over your
order to  you will receive a shipping
confirmation by e-mail.

If we are
experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a
significant delay in shipment of your order, we will contact you via email. We
do not ship on, Sunday or Local/Public Holidays.

Risk of Loss

All items
purchased are made pursuant to a shipment contract  our
carrier. This means that the risk of loss and title for such items pass to you
upon our delivery of your order to our carrier. If you do not receive your
order within 20 working days from the date of despatch, please contact us. We
would request that you contact as soon as possible and within 45 days of
placing your order. If you contact us outside of this time frame, we are unable
to track your order or provide any reimbursement.  

My delivery is damaged, what can I do?

If you have
received a defective item, please email us within 48 hours of delivery and
attach pictures of the damaged item so that the damage can be checked. Please
do not dispose of the item until you have heard back from us. No complaint can
be considered unless clear proof can be given that the product(s) are faulty or
damaged.

Cancellations

We endeavour to provide the
best Customer Service possible and to dispatch your order within 24 hours of it
being placed. Once your item has been dispatched, you will receive an email to
the e-mail address you placed your order with. However, this also means that if
your order has already been dispatched, we are unable to amend or cancel the
order.

 

If you have
placed an order in error or made a mistake on an order, you need to contact our
Customer Services team as soon as possible via the web chat within
one hour of the order being placed
to let us know to amend or cancel the
order before it is dispatched.

 

If your order
has already been dispatched, we are unable to amend or cancel the order until
you have returned the order to us.

 

You can check
the status of your order in your account by viewing your most current order.

 

Address Changes

We are unable to change or
update a shipping address once an order has been shipped. Please be sure to
check your shipping details prior to submitting your order and to send us an
email before your order is shipped if you need to change your address.

 

Delays

We will use all reasonable endeavours
to ensure these above-mentioned times are met. However, we cannot guarantee or
be held responsible for despatched parcels delayed by third parties, for
example due to poor weather conditions.


Contact Us:

Address:19 Hazelwood Street,Hazelwood,Pretoria,Gauteng,0081,South Africa 

Email:info@blockhouse.co.za

Number:+27 66 116 3044

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