Refund and Returns Policy
Before you request or arrange return of product(s), please read the below information carefully. You may
Return any Delivered product(s) you have purchased within 30 working days of
Delivery, for any reason (including if you simply change your mind). To do so
you must notify us in writing via email or post within 7 working days of
Delivery. If you are Returning a product(s) for any reason, except damage or
manufacturer defect, you must pay the costs of Returning the product(s) to us.
We will not accept Returns or Cancellations if the product(s) have been damaged, altered or by altering or
customising the product(s) in any way that could be deemed as you are using or
treating the product(s) as your own. While in your possession, you must keep any
product(s) you intend to Return to us in good condition. Product(s) must be
Returned in the same condition as they were delivered. Care must be taken to
ensure the Return product(s) are packed well to avoid damage or loss of parts
in transit. Product(s) Returned which cannot be re-sold as new due to damage or
wear and tear or missing component parts may be subject to a reduction in the
Our standard returns policy for item(s) bought is 30 days and to qualify for a full refund the item must be:
in its original packaging,
in a resellable condition,
complete and contain all parts as purchased,
accompanied by a valid proof of purchase, and
returned to us within 30 days of purchase.
Blockhouseonlineshop will try to ensure
that products are completed and delivered within the estimated lead time
advised at time of purchase. However, delays do occasionally arise due to
production or shipping issues, out of our control. If a delay occurs, Blockhouseonlineshop
will communicate to you, the customer as soon as the new estimated delivery
date is confirmed, however, this does not mean you have the right to cancel
such an order if it is beyond the estimated time frame.
Refunds will be processed
within 14 days. Where exchange rates of currency are involved, the Refund will
be made in your local currency at the current exchange rate, if applicable. Blockhouseonlineshop
does not accept responsibility for any loss or gain caused by changes in the
exchange rate between the time of Ordering and the time of issuing the Refund.
Late or missing refunds
If you haven’t received a
refund within 14 days of us notifying you about your refund being issued,
please, check your bank account again and contact your bank or credit card
company. If you’ve done all of this and you still have not received your refund
yet, please contact us.
Returned to Us
If your order is returned to
us due to several failed delivery attempts, non-collection or an
insufficient/incorrect address, we cannot refund any shipping costs.
Address:19 Hazelwood Street,Hazelwood,Pretoria,Gauteng,0081,South Africa
Number:+27 66 116 3044